Privacy Policy

Newland Gear

Effective Date: October 2025

Website: https://newlandgear.com

Business Name: Newland Gear

Address: 3211 152 St Building C, Suite 40, Surrey, BC, V3Z 1H8, Canada

Email: contact@newlandgear.com

1. Introduction

Newland Gear ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect data when you visit or make a purchase from newlandgear.com.

By using our website or services, you agree to the practices described below.

2. Information We Collect

We collect information from you in several ways, including when you:

  • Visit our website

  • Create an account or make a purchase

  • Subscribe to newsletters or marketing communications

  • Contact us by email or through social media

Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment details (processed securely via Stripe — we never store your full payment information)

Technical and Usage Information

Automatically collected through cookies and analytics tools:

  • IP address

  • Browser type and version

  • Device information

  • Referring site or campaign

  • Pages visited and time spent on site

This data is used for analytics, marketing optimization, and website performance.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about orders, deliveries, or support requests

  • Manage your account (if applicable)

  • Improve our website experience and product offerings

  • Send marketing emails or product updates (you can unsubscribe anytime)

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal and tax obligations

4. Payment Processing (Stripe)

All payments on newlandgear.com are securely processed through Stripe.

Stripe collects and processes your payment details according to their Privacy Policy:

https://stripe.com/privacy

We do not store or have access to your full credit card information.

5. Website Hosting and Data Storage (Squarespace)

Our website is hosted by Squarespace, Inc.

Squarespace provides the platform, analytics, and security infrastructure that allows us to operate our online store.

Your data may be stored on Squarespace’s secure servers in the United States or other jurisdictions.

Squarespace’s Privacy Policy: https://www.squarespace.com/privacy

6. Analytics and Cookies

We use Google Analytics, Google Tag Manager, and similar tools to understand user behavior and traffic patterns.

These tools may collect anonymized information through cookies, including your IP address (in truncated form).

You can opt out of Google Analytics tracking via this link:

https://tools.google.com/dlpage/gaoptout

Cookies are small files stored on your device to improve browsing and remember preferences.

You can disable cookies in your browser settings, but some parts of the website may not function properly.

7. Social Media and Third-Party Integrations

We use social media integrations (such as Facebook, Instagram, YouTube, X/Twitter, TikTok, and Pinterest) for marketing and communication.

When you interact with these services through our website, they may collect data according to their own privacy policies.

Links to major platforms’ privacy pages:

  • Facebook / Instagram

  • YouTube / Google

  • X (Twitter)

  • TikTok

  • Pinterest

We are not responsible for how third-party platforms handle your data once you leave our site.

8. Email Marketing

If you subscribe to our newsletter or updates, we may send you occasional emails about products, offers, or events.

You can unsubscribe at any time by clicking the link in any email or contacting us directly at contact@newlandgear.com.

9. Data Retention

We retain your personal data only as long as necessary to:

  • Complete transactions and meet tax or legal requirements

  • Resolve disputes and enforce our agreements

10. Protection of Information

We use industry-standard security measures (SSL encryption, firewalls, and access controls) to protect your data against unauthorized access, alteration, or disclosure.

While we take all reasonable steps to secure your data, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Sharing of Information

We do not sell or rent your personal information.

We may share limited information only with trusted third parties who help us operate our business, such as:

  • Payment processors (Stripe)

  • Website host (Squarespace)

  • Shipping and logistics providers

  • Analytics and marketing tools (Google, Meta, etc.)

All partners are required to handle your data securely and in compliance with privacy regulations.

12. Your Rights (Under PIPEDA)

As a Canadian customer, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to marketing communications

  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC)

To exercise these rights, email contact@newlandgear.com.

13. Children’s Privacy

Our website is not intended for minors under 16 years of age.

We do not knowingly collect data from children. If you believe a child has provided personal information, contact us immediately to have it deleted.

14. International Data Transfers

Your data may be processed in countries other than where you reside (e.g., Canada, U.S., or EU).

By using our website, you consent to this transfer and processing.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The latest version will always be available on this page with an updated effective date.

16. Contact Us

For any privacy-related inquiries, requests, or complaints:

Newland Gear

3211 152 St Building C, Suite 40

Surrey, BC, V3Z 1H8, Canada

📧 contact@newlandgear.com